Frequently Asked Questions
Is postmypills.co.uk fully licensed and legal?
www.postmypills.co.uk is owned by Meds Pharma LTD t/a City Pharmacy. Registered in England. Company number: 10960934. Registered office: City Pharmacy, 50 Lincoln Road, Peterborough, Cambridgeshire. PE1 2RY. We are a UK registered pharmacy as required by law. Our regulatory body is the General Pharmaceutical Council (GPhC) and our registration number 1029316.
You can confirm our registration details at:
Are the medications supplied genuine?
All medications we provide are genuine and are sourced from MHRA approved UK wholesalers and distributors.
How do you determine if a medication is suitable for the patient?
We have thorough consultation questionnaires consisting of relevant questions associated with your medical history and symptoms for each medication. These are questions you would be asked if you were attending a GP Practice or private clinic for a consultation.
Do you dispense NHS prescriptions?
Is your service confidential?
Will my GP be made aware of my prescription?
What is the daily cut off time for orders?
How will my order be delivered?
Do you offer returns on orders?
What will appear on my bank statement?
Payment for orders will be referred to as Post My Pills on your bank statement.
Who do I contact if I suffer any side effects from the ordered medication?
All medications can cause side effects. If you experience any side effects from the medication supplied then you can contact us for advice or refer directly to your GP. If the side effect are severe then please contact the urgent care services on 111 or the emergency services on 999 if they are life threatening.
Who do I refer to for any queries or complaints?
Do I need to sign for my delivery?
All orders will need to be signed for. If you are not at home to take receipt of the medication then Royal Mail will leave you a card with information about your parcel. If the parcel is not picked up within the allocated timeframe then redelivery costs may be incurred.