Complaints

We take pride in the services we provide and are committed to ensuring our patients receive high-quality, safe and efficient customer service. However, if for any reason you are unhappy with the service you have been provided with, you can email us at or by calling us on 01733 562045.

Your feedback will help to ensure we can improve our services and minimise the chances of the incident from occurring again. We will also work to settle your complaint with a satisfactory solution as soon as possible and will acknowledge all complaints within 2 working days. A formal response will be given within 7 working days.

If you are still not satisfied with the outcome you should contact the General Pharmaceutical Council, details of which are below.

Telephone: 020 3365 3400
Website: www.pharmacyregulation.org